February 4, 2019 by Alex Cohen
Enterprise Software Veteran to Help SaaS-based Middle Office Leader Drive
High Standard of Service Excellence And Faster Value Creation for Customers
SAN MATEO, Calif. – February 4, 2019 – Apttus, the global Middle Office leader, today announced Chris Bishop as its Chief Delivery Officer (CDO).
Bishop, who brings experience from working at some of the world’s largest software and enterprise companies, rounds out a series of new, experienced leaders hired after Thoma Bravo’s acquisition in the fall. In this role, Bishop will ensure that customers have valuable interaction with Apttus at every stage of their engagement to help maximize revenue and manage key commercial relationships.
Bishop’s expertise in professional services, customer support and operations plays a critical role for Apttus. For years, Apttus has led the way in innovating its SaaS-based business platform for customers to digitally transform their revenue-generating and commercial processes. Ensuring that customers realize immediate value from Apttus across an entire SaaS lifecycle, including post-sales support and professional services, represents an important focal area for the company.
“Chris is a proven business leader who can ensure that every touch point our customers have with Apttus is a world-class experience,” said Frank Holland, Chief Executive Officer at Apttus. “He has an unwavering customer-first mindset. He understands the nuances, pace and engagement specifically needed to support a SaaS-based customer lifecycle. With this pedigree, Chris will be instrumental in helping Apttus accelerate tangible value creation for customers while setting the standard for service excellence in the Middle Office long into the future.”
Bishop joins Apttus from Plex Systems, where he served as head of global services and support. In this role, he was responsible for global leadership of all professional services, education and customer support operations, helping customers maximize the value from their deployments. Prior to joining Plex Systems, Bishop held a number of senior leadership roles at various software companies, including vice president of PeopleSoft’s North American Supply Chain consulting organization. He also has held leadership and operational positions at Oracle and Ford Motor Company.
“Apttus is positioned to lead the future of SaaS-based revenue operations in the Middle Office,” Bishop said. “Customers literally call Apttus the commercial backbone of their business, and our Delivery organization will play an integral role in their success. I am eager to work with our customers to transform their revenue-generating business processes and drive greater revenue-yielding results. We’re going to be responsible for an enormous amount of customer value, at every stage of our customers’ lifecycles.”
Apttus is a Silicon Valley-based global provider of Apttus Omni, the Middle Office platform that allows enterprises to automate and optimize their most critical revenue and commercial relationship management processes. Apttus is powered by the most advanced technologies from Salesforce, Microsoft and IBM. Analysts rank Apttus as the global gold standard for Quote-to-Cash (QTC) and Contract Lifecycle Management (CLM) solutions. Apttus’ innovations include Max, the company’s Applied Artificial Intelligence that enables enterprises to achieve superior business outcomes. Apttus partners with a world-class ecosystem. Apttus customers include hundreds of the world’s mid-sized organizations and the who’s who of the Global 1000.