“By using Apttus X-Author, our staff can quickly respond to customer requests whilst using familiar Microsoft Office documents. All data entry is centrally preserved and controlled by our CRM, enabling our internal teams as well as our customers, to readily access accurate information. As a result, we can better assure quality not only in the quotes but also in the billing process.”
Chief Information Officer
Back Office Teams Make a Front Office Impact
Equinix sought to have a seamless and connected sales process integrating contract management, and chose Apttus. Effective use of Apttus templates has reduced risk of human error by 70% during the contracting process. Real-time dashboards deliver visibility into every stage of the contract lifecycle, such as the number of contracts created and how many are in review. Equinix sees everyone on the Apttus team as connected to the Equinix mission, delivering value to their customers.
Headquartered in Redwood City, California, Equinix connects businesses with partners and customers worldwide through a global platform of data centers. The company connects approximately 4,000 customers across the Americas, Europe, Middle East, Africa and Asia. The company offers each customer a choice of business partners and solutions based on their collocation, interconnection and managed IT service needs. Equinix offers customers direct interconnection to an aggregation of bandwidth providers, including Internet Service Providers (ISPs), broadband access networks and international carriers. The company’s mission is to “store, power, and connect the internet”.