Value Realization

Enterprise Applications Must Adapt

While your teams focus on business operations and growth, your solutions need to scale and adapt to evolving business needs.

Apttus is committed to enabling your organization to unlock and realize the value of your Middle Office investment. We offer a full suite of support services that accelerate ROI and mitigate risks to ensure success with your solution.

  • Minimize risk with faster SLA targets and optimal performance
  • Improve business agility with faster responses to how-to questions
  • Leverage a team of platform, solution, and technical experts at competitive prices
  • Drive customer adoption with latest software releases and up-to-date functionality
  • Add strategic or tactical expertise as your business needs evolve over the life of the transformation

Technical Success Offerings

Apttus provides a variety of support services, from technical support and managed services to education and advisory services, which allows teams to proactively maintain their Apttus solutions at the optimal level.

Based on your specific needs, Apttus services are packaged into distinct offerings. Service levels and capabilities include online case submissions, 24/7 phone support, maintenance, training, and advisory services.

Right-Sized Solutions To Drive Your Success

Technical Support

Technical Support assists customers with break/fix, how-to questions, software updates, and access to the Apttus community. Our Technical Support Engineers are product certified to guide and resolve issues quickly to meet your business needs. Premier Plus customers benefit from a named engineer that has intricate knowledge of your solution and business process.

Application Management Services (AMS)

AMS allows a customer to enable employees to focus on their core competencies and mitigate employee turnover risk by engaging Apttus experts to support your ongoing administration and maintenance of the Apttus solution. We have several options available to address the many needs of our customer no matter the size or scale.
 

Apttus Assist

There are 3 packaged subscription solutions depending on the level of Apttus expertise needed for ongoing monthly service request to supplement your team.

Apttus AMS

AMS provides named technical resources tailored to the customers needs to support maintenance activities such as post-go live support, application enhancement, upgrades, feature enablement for your Apttus solution.

Technical Account Manager (TAM)

An Apttus TAM is a solution expert with years of deep technical and functional experience who works collaborate with clients after implementation to statically help customers realize optimal performance and growth.

“We really appreciate the effort that Apttus support puts into our case. They have… up-to date knowledge on Apttus products and excellent problem solving-skills.”
-Digital Realty