June 8 by Louis Columbus
Healthwise is a $40M self-funded healthcare education non-profit global provider of health information, decision support tools, behavior change assistance, and personal care planning for the top health plans, care management companies, hospitals, and consumer health portals. More than 200 million times each year, consumers use Healthwise content and tools to manage their health, make better health decisions, and live healthier lives. The company’s mission is to help people make better health decisions.
In order to continue on this path and support growth, Healthwise needed significant changes to their Quote-to-Cash business processes. After purchasing Apttus’ solution, they saw immediate, definitive results including:
Key Lessons Learned
2) Think beyond the boundaries of Salesforce for business processes, especially those in the back office. Doing this was a must-have for Healthwise as it helped scale the business. Using Salesforce as a business process platform enabled Healthwise to scale customer data to back office systems for the first time, gaining valuable insight into how they could work more productively with customers. It also helped to improve the manually intensive and lengthy invoicing process which was taking 66% of the accounting teams’ time every fiscal quarter.