June 1 by Elliott Yama

Artificial Intelligence

Apttus and Microsoft are looking towards the future of artificial intelligence and its impact on industries, culture, and day-to-day living. Joined by thought partners including: Vice, a media group for original reporting and documentaries; New America, a non-partisan think tank dedicated to renewing American politics, prosperity, and purpose; and Eclipse, a DXC Technology Company, a leading Microsoft partner delivering solutions for enterprises to look to the future of AI technologies with a range of panelists from distinguished organizations spanning a range of sectors including Finance and Investment, Technology, Education, and Government.

What’s in store? No one knows for certain but a number of key themes are emerging from the brain power of session participants:

1. Artificial intelligence will impact all industries, from manufacturing to white collar work in legal and financial services, education and beyond. The implication is any task that can be automated will, in all likelihood, be, whether to gain increased efficiency, effectiveness, or both.

2. The future lies at the intersection of behavioral economics, design thinking, and extracting meaning from data. The implication is by understanding individual interactions with technology, we will be prepared to develop engaging services for diverse user communities.

3. Infrastructure is continually evolving. Without a doubt, the way the world works today is different than ten to fifteen years ago. Anticipating the themes that will carry forward – like mobile, social, conversational, rich insights – is important for understanding the future and the role of AI.

4. We tend to be skeptical about the future role of technology, leaning toward worst case scenarios. Think, robots taking over the world. But, the trend suggests that a more balanced perspective is warranted. And, is needed because the pace of change now is faster than ever before.

5. Serious questions will require answers. Such as, what skills will be needed for future human jobs? How will we maintain ethics alongside the spiraling use of private information and connected devices? And, what will be necessary to reduce the impact of AI from increasing the gap in economic opportunity?

These are certainly vital topics and there will be more to follow in a second meeting of the group in June.

Closer to home, at Apttus, we see an immediate future of Applied AI centered on conversational user experiences and cognitive tools for executing enterprise business processes which span customer relationship management, selling and contracting, revenue, and product management, and more. The future of Applied AI is virtually boundless.

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