Apttus Customer Support Plans

Right-Sized Solutions To Power Your Success

Customer support is a top priority at Apttus, so we include Standard Support with every purchase. Standard Support includes access to our Online Support Community where you can submit tickets, download self-service resources and training, and network with other Apttus users.

With the purchase of a Premier Success Plan, customers gain access to 24/7 critical support services, premium training content, and more. Our Premier Support customers experience an increase in user adoption, productivity, and business continuity.

Choose the Support Package That’s Right For Your Organization.

 StandardPremierPremier +
Support Initial Response Time2 Business Days Or Less2 Business Hours Or Less2 Business Hours Or Less
Support ChannelsOnline Case SubmissionOnline Case Submission
24/5 Phone Support
24/5 Live Chat
24/7 Critical Support
Online Case Submission
24/5 Phone Support
24/5 Live Chat
24/7 Critical Support
Support ScopeOut-of-the-box FunctionalityOut-of-the-box Functionality
Consultation on Apttus-applied Customizations
Out-of-the-box Functionality
Consultation and Break/Fix* Support on Apttus-applied Customizations
Authorized Support Contacts**Full Access for 2 UsersFull Access for 5 UsersFull Access for 7 Users
Online CommunityUnlimitedUnlimitedUnlimited
Success ResourcesShared Technical Support & Customer Success ResourcesShared Premier Technical Support and Customer Success ResourcesNamed Technical Support Specialist
Named Customer Success Manager
Developer SupportAccess to Skilled Technical ResourcesAccess to Skilled Technical Resources
Administration Support10 Hours Managed Support Services Per Month
TrainingQuick-Start VideosUnlimited Access to Premier Training ContentUnlimited Access to Premium Training Content
Apttus University Course Credit
CostIncluded22% of Net License Cost
Minimums Apply
27% of Net License Cost
Minimums Apply

* By utilizing the Managed Support Services hours included in the plan
** Required for submission of support tickets, package installs, and select training