August 5 by Robert Gonzales
August 05, 2013 — Apttus, the category-defining Quote-to-Cash solution provider, today announced the appointment of Jeff Merrick as Vice President of Global Professional Services and Sue Fellows Vice President Global Customer Excellence. Jeff Merrick will be responsible for setting and delivering on Apttus’ professional services goals and strategy for successful customer implementations across all Apttus solutions. As head of Global Customer Excellence, Sue Fellows will be responsible for providing an outstanding customer experience for over 450,000 Apttus users worldwide.
“Apttus was founded on the commitment to deliver customer success”, said Kirk Krappe, CEO Apttus. “Both Jeff and Sue have proven track records in supporting and delivering excellence for organizations with global software deployments. With their leadership experience, I am confident Apttus will excel in delivering world-class results for our customers during our continued rapid growth.”
Jeff Merrick will oversee a professional services organization implementing the Apttus Quote-to-Cash solutions including Configure Price Quote, Contract Management, and Revenue Management applications for customers worldwide. Jeff Merrick brings more than a decade of proven experience in the design, development, and implementation of software systems. Jeff Merrick has held senior leadership positions in customer-driven organizations offering high-growth cloud-based solutions. Prior to joining Apttus, Jeff Merrick ran professional services at Oracle as Vice President of Consulting. Jeff Merrick’s experience includes managing the rapid growth of the professional services business for RightNow Technologies through the company’s acquisition by Oracle. During Jeff Merrick’s tenure RightNow technologies grew from under a quarter million to well over ten times initial revenues.
“The buzz around Apttus made me want to learn more about the company. After discovering that Apttus is the defacto provider in quote-to-cash automation and knowing how critical this process is to enterprises, my decision to join Apttus was an easy one,” said Jeff Merrick, Vice President of Global Professional Services at Apttus. “I welcome the opportunity to work with such a dedicated team.”
Sue Fellows will manage the team responsible for all aspects of customer success including customer success management, support and customer operations. As head of this team Sue Fellows will be responsible for successful delivery of Apttus’ Tier One customer experience to ensure excellent results and return on investment for Apttus customers worldwide. Sue Fellows has more than fifteen years’ experience in successfully delivering outstanding customer experiences for global enterprise businesses. Prior to Apttus, Sue Fellows was Vice President of Client Success at Oracle where she led teams that partnered with customers to increase solution adoption and expansion. Prior to Oracle, Sue Fellows held various leadership roles at RightNow Technologies where she built and optimized teams in Professional Services, Operations and Client Success throughout the company’s rapid growth.
“When I learned more about Apttus’ focus on innovation in product usability and user adoption, I realized this was a unique enterprise software company that understood and was truly committed to customer success. I’m fortunate to join a company that already has such a strong and loyal customer base. My goal is always to go beyond meeting the customers’ needs to delighting each and every customer,” said Sue Fellows, Vice President of Global Customer Excellence at Apttus.
Quote-to-Cash solutions drive the vital business process between the buyer’s interest in a purchase and the realization of revenue. With Apttus, companies can increase sales effectiveness while maximizing visibility and control of the complete Quote-to-Cash process including configure price quote (CPQ), contract management, renewals and revenue management. Quote-to-Cash solutions include Configure-Price-Quote (CPQ), Contract Lifecycle Management (CLM) and Revenue Management.
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Apttus delivers category-defining software that drives the vital business process between the buyer’s interest in a purchase and the realization of revenue. Delivered on the industry’s most advanced cloud infrastructure, the Salesforce platform, Apttus’ Quote-to-Cash solutions increase sales and maximize visibility and control. Applications include Configure-Price-Quote (CPQ), Proposal Management, Contract Management and Revenue Management. With more than 300 enterprise customers and 450,000+ users worldwide, Apttus is the industry’s fastest-growing provider of Quote-to-Cash solutions. Additionally, Apttus’ patent pending X-Author technology enables Microsoft Office to be a user-interface with full interaction and control between structured database applications and Microsoft Office. Apttus is based in San Mateo, California, with additional offices in London, UK and Ahmedabad, India. For more information visit: apttus.com.
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This news release contains forward-looking statements that reflect the Company’s expectations with regard to future events. Actual events could differ from those anticipated in this document.