“Like any other org, we’re time and resource limited, and there’s a lot of potential for double-entry, resulting in mistakes. By using X-Author, we not only increased data accuracy in Salesforce, but also decreased volunteer ramp-up time from 5 hours to 10 minutes.”
Enable Volunteers to Work in Microsoft Excel While Logging All Data in Salesforce
HYPE Los Angeles struggled with a disjointed process getting data into Salesforce, and editing that data once it was in the cloud. As a non-profit, HYPE had difficulty training and retaining volunteers due to the volunteers’ inexperience with Salesforce. HYPE would often have to review the work for errors, and the non-profit was concerned about the volunteers’ access to private donor information.
About HYPE Los Angeles
Helping Young People Excel — Los Angeles (HYPE) provides talented low-income students in Los Angeles with the guidance and resources to qualify for admission at elite college-prep independent high schools. HYPE provides a blend of intensive programming and services to help students gain admission, finance their education, and succeed in high school and beyond. Learn more athttp://www.hypelosangeles.org.