“By using Apttus X-Author, our staff can quickly respond to customer requests whilst using familiar Microsoft Office documents. All data entry is centrally preserved and controlled by our CRM, enabling our internal teams as well as our customers, to readily access accurate information. As a result, we can better assure quality not only in the quotes but also in the billing process.”

Brian Lillie
Chief Information Officer

Front Office Impact Being made by Back Office Teams

Equinix is a global platform provider, seeking to have a seamless and connected sales process, an integral part of this initiative is contract management. Effective use of Apttus templates has reduced risk of human error by 70% during the contracting process. Real time dashboards deliver visibility into every stage of the contract lifecycle, such as number of contracts created, how many are in review, as well as individual level of expertise of the assigned legal staff. Equinix sees everyone on the Apttus team as connected to the Equinix mission, delivering value to their customers.

Equinix Customer Success Video

About Equinix

Headquartered in Redwood City, Equinix is a globally known corporation that deals with carrier-neutral data centers and internet exchanges. Equinix, Inc. (Equinix) connects businesses with partners and customers worldwide through a global platform of data centers. The company connects approximately 4000 customers, across the Americas, Europe, Middle East and Africa (EMEA) and Asia-Pacific. Platform Equinix combines international business exchange (IBX) data centers, a global footprint and ecosystems. The company offers each customer a choice of business partners and solutions based on their colocation, interconnection and managed IT service needs. Equinix offers customers direct interconnection to an aggregation of bandwidth providers, including the Internet Service Providers (ISPs), broadband access networks and international carriers. Passionate about their products, their overall mission is to “store, power, and connect the internet.”

Download the Equinix Customer Success Story