“By using Apttus X-Author, our staff can quickly respond to customer requests whilst using familiar Microsoft Office documents. All data entry is centrally preserved and controlled by Salesforce, enabling our internal teams as well as our customers, to readily access accurate information. As a result, we can better assure quality not only in the quotes but also in the billing process.”
Rene Falch Olesen,
Chief Commercial Officer
The Perfect Shipment, Customer Satisfaction from Pickup to Delivery
Global transportation and Logistics Company DSV strives to achieve the perfect shipment, to realize this they needed to start with the right quote to the customer, and end by delivering on exactly what was initially quoted. DSV took a process that was previously managed in the manual and disconnected systems of Microsoft Word & Excel, and moved it to Apttus’ cloud solutions to ensure they are providing the perfect shipment. With Apttus, DSV now serves their customers faster and hence has increased overall customer satisfaction. With real time access to all their customer data, they are able to position a unified voice and face to each customer at each interaction.
DSV Customer Success Video
Apttus customer DSV A/S is a Denmark-based company engaged in the provision of transport and logistics services. The Company’s operations are divided into three business areas. The DSV Air and Sea business area specializes in the handling of air and sea freight to destinations around the world. The DSV Road business area offers transportation of full, part and group loads by road inside Europe. The DSV Solutions business area specializes in logistics solutions across the entire supply chain, from freight management, customs clearance, warehousing and distribution to design info management and e-business.
Download the DSV Customer Success Story
DSV Global Supplier of Transport and Logistics Services Selects Apttus for Quote-to-Cash Automation
“By using Apttus X-Author our staff can quickly respond to customer requests, thus providing faster service for our customers, whilst using familiar Microsoft Office documents. All data entry is centrally preserved and controlled by Salesforce, enabling our internal teams as well as customers to readily access accurate information. As a result, data will be seamlessly transferred into our backend systems, ensuring quality assurance – not only in the quotation, but also the billing process. The anticipated results are a dramatic reduction in time to complete customer quotes and agreements and better customer service,” said Rene Falch Olesen, Chief Commercial Officer at DSV.