VICE PRESIDENT OF TECHNICAL SUPPORT AND MANAGED SERVICES
Pankaj brings more than eighteen years of experience leading Global Support and IT organizations and is credited with successfully increasing customer satisfaction and building customer loyalty throughout his career. His innovative leadership has resulted in numerous industry awards for technical support innovation and best-in-class eSupport services. He has successfully implemented Premium support services from scratch at several companies focused around Customer success resulting in millions of dollars of incremental revenue, while increasing customer retention.
Prior to Apttus, Pankaj was VP of Global Support with Salesforce.com responsible for Worldwide Support for Salesforce.com products. Pankaj holds a Masters degree in Mechanical engineering from the University of Alabama and a B.S., Mechanical Engineering, from the University of Madras. He has also attended the Executive Leadership Program at UC Berkeley, HAAS school of Business.