A. Right after graduation I was working the car rental counter at O’Hare airport and one of my colleagues introduced me to her husband who ran support for a small software company that served school districts. They assigned me to work on Payroll, and that was the start of my HR software career and education in information technology – it evolved from there.
Q. You have clearly seen a lot of change in business technology in your career. How has the cloud changed what executives need to know about IT in their organizations?
Q. One trend that we have seen with our customers at Apttus is the need for Sales and IT to work closer together than ever before. What does each need to understand about the other? What do you see as key to keeping Sales and IT aligned?
A. I think the most important thing is for there to be someone in IT that supports sales that really ‘gets it’ — ideally someone that came out of sales into a role as a domain expert for it. It’s all about reducing friction in the sales cycle and there’s a tricky balance with IT both reducing and increasing friction (quoting is a fantastic example). And if the person driving the technology doesn’t understand that, user adoption fails no matter how good the training is.
But it’s not just Sales and IT that are working closer together. Technology, particularly the cloud, has pushed all departments closer together, sharing common data and often on the same platform, has really allowed organizations to align horizontally and work together in a very cohesive way. Companies that are able to manage their processes in unison are more effective, efficient, and successful than those that still work in a siloed manner.
Software is hard. So is getting it to work and still provide the flexibility to changes as business changes. The cloud has made it much easier for IT and operations to keep pace and meet the demands of the organization, which is why Ceridian decided to make that leap to automate its internal Quote-to-Cash processes.
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Join the Twitter conversation: Success hinges on change management. The best tool won’t allow you to achieve your goals on its own. @larrydunivan | goo.gl/LjuZQJ