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Apttus Customer Support Plans

Right-Sized Solutions To Power Your Success

Customer support is a top priority at Apttus, so we include Standard Support with every purchase. Standard Support includes access to our Online Support Community where you can submit tickets, download self-service resources and training, and network with other Apttus users.

With the purchase of a Premier Success Plan, customers gain access to 24/7 critical support services, premium training content, and more. Our Premier Support customers experience an increase in user adoption, productivity, and business continuity.


Find out how we can make a difference for you. Download this data sheet to learn more about the industry’s most robust support services to ensure you get the rapid results you expect and deserve.

Choose the Support Package That’s Right For Your Organization.

 StandardPremierPremier +
Initial Response Time2 Business Days Or Less2 Business Hours Or Less2 Business Hours Or Less
Support ChannelsOnline Case SubmissionOnline Case Submission
24/5 Phone Support
24/5 Live Chat
24/7 Critical Support
Online Case Submission
24/5 Phone Support
24/5 Live Chat
24/7 Critical Support
Support ScopeOut-of-the-box functionalityOut-of-the-box functionality
Consultation on Apttus-applied Customizations
Out-of-the-box functionality
Consultation and Break/Fix* Support for Apttus-applied Customizations
Authorized Support Contacts**2 Users5 Users7 Users
Online CommunityUnlimitedUnlimitedUnlimited
Support StaffShared Technical Support and Customer Support ResourcesShared Premium Technical Support and Customer Support ResourcesNamed Technical Support Specialist
Named Customer Support Manager
Developer SupportAccess to Skilled Technical ResourcesAccess to Skilled Technical Resources
TrainingQuick-Start Training VideosUnlimited Access to Premier Training ContentUnlimited Access to Premium Training Content
Apttus University Course Credit
Administration Support10 Hours Managed Support Services Per Month
PricingIncluded22% of Net License Cost
Minimums Apply
27% of Net License Cost
Minimums Apply

* By utilizing the Managed Support Services hours included in the plan
** Required for submission of support tickets, package installs, and select training